At TOU App Ltd, we are committed to protecting your privacy and providing a secure platform where you can share and manage your data confidently. This policy outlines what information we collect, how we use it, whom we share it with, and your rights concerning your data.
Information We Collect
Information You Provide:
- Account Setup: When you create an account, we collect information such as your name, username, password, email, phone number, date of birth, and location. Additional information, such as your ‘Legaci,’ can be provided at your discretion and will be visible publicly.
- User Content: We collect information you choose to store or share on the platform, including text, images, and notes.
- Support and Communications: Any data you provide when contacting support or communicating with us will be collected to address your enquiry.
Information We Collect Automatically:
- Usage Data: We collect details on your interactions with TOU, such as time spent on pages, data input, and feature use.
- Device Information: This includes hardware and software details, device identifiers, browser type, and network information.
- Location Data: With your permission, we may collect location data for enhanced user experiences and personalised services.
Information from Third Parties: We may receive information from linked services (e.g., a solicitor or therapist) and third-party providers to enhance the user experience and validate content.
How We Use Your Information
We use the information collected to:
- Operate, maintain, and improve our platform.
- Provide a personalised experience tailored to your preferences.
- Enhance safety, security, and support services.
- Communicate updates, notifications, and service information.
- Comply with legal obligations and enforce our Terms of Use.
How We Share Your Information
We may share your data in the following ways:
- With Service Providers: We may share information with trusted third parties that assist us in operating the platform, ensuring data protection through confidentiality agreements.
- For Safety and Legal Reasons: We may disclose data to comply with legal processes, enforce our policies, or protect user safety.
- Business Transfers: In the event of a merger or acquisition, your data may be shared with the involved entities under strict confidentiality.
Data Storage and Retention
We retain your information as long as your account is active or as necessary to fulfil the purposes outlined in this policy. You may request the deletion of your data at any time, although we may retain certain information to comply with legal obligations or resolve disputes.
Your Privacy Controls
We provide tools for you to:
- Access and Edit: View and modify your account details through your profile settings.
- Revoke Permissions: Manage permissions, such as location and camera access, within the app or on your device.
- Delete Information: Remove content or delete your account entirely.
Children’s Privacy
TOU App Ltd does not permit independent use of the platform by individuals under the age of 13. For users aged 13–16, parental consent may be required in accordance with applicable laws. We encourage parents and guardians to monitor their children’s use of our services.
International Data Transfers
We may process your data in countries outside of your residence, ensuring that appropriate data transfer mechanisms, such as standard contractual clauses (SCCs), are in place to comply with UK GDPR requirements.
Your Rights
Depending on your location, you may have rights regarding your personal data under applicable data protection laws, including the UK GDPR and Data Protection Act 2018. These rights may include:
- Access: The right to access the personal data we hold about you.
- Correction: The right to request corrections to any inaccurate data.
- Deletion: The right to request the deletion of your data.
- Restriction: The right to restrict the processing of your data.
- Objection: The right to object to certain types of data processing.
To exercise these rights, please contact us at contact@touapp.com.
Policy Updates
We may update this Privacy Policy periodically. Any significant changes will be communicated via email, a notification in your account, or prominently on our website.
Last Updated: 9th November 2024